We're here to help with any questions about buying, selling, or using cryptocurrencies with MoonPay. Our dedicated support team is available 24/7 to assist you.
Call Now: +1-828-407-9844Our cryptocurrency experts are standing by to help you with any issues related to your MoonPay account, transactions, or crypto purchases.
Call +1-828-407-9844Quick answers to common questions about MoonPay
To buy cryptocurrency with MoonPay, simply create an account, verify your identity, select the cryptocurrency you want to purchase, enter the amount, choose your payment method, and complete the transaction. Our platform supports various payment methods including credit/debit cards and bank transfers.
Transaction limits vary based on your verification level and local regulations. Generally, unverified users have lower limits, while fully verified users can transact higher amounts. You can check your specific limits in the MoonPay app or website under your account settings.
Most transactions are processed within minutes, but can sometimes take up to a few hours depending on network congestion and payment method. Bank transfers may take 1-3 business days. You can track your transaction status in real-time through your MoonPay dashboard.
If your transaction fails, first check your payment method to ensure it has sufficient funds. If the issue persists, contact our support team at +1-828-407-9844 or via email with your transaction ID for immediate assistance. We'll help identify the issue and guide you through the resolution process.
MoonPay is available in many countries worldwide. To check if our services are available in your specific location, visit our website or app and attempt to create an account. If MoonPay isn't available in your country yet, we're continuously expanding our services to new regions.
Our customer support team is available 24/7 to assist with any questions or issues you may have regarding MoonPay services.